HR & IT Helpdesk Chatbot with Audio Transcription

Transform your internal support with an AI-powered chatbot that understands voice queries and delivers instant, context-aware responses for HR and IT needs.

Boost your employee experience with our AI-driven HR & IT Helpdesk Chatbot 🧑💼💻. Built on n8n, this intelligent workflow uses audio transcription, Retrieval-Augmented Generation (RAG), and internal document search to answer employee questions—whether spoken or typed.

Employees can simply speak their requests, such as “How much leave do I have left?” or “How do I reset my VPN?”, and the chatbot transcribes the audio, retrieves the answer from your internal knowledge base, and responds conversationally.

With built-in chat memory and vector store integration, the agent maintains context across queries, enabling seamless and personalized interactions.

Features:

• 🎙️ Audio Transcription via ElevenLabs & Whisper

• 📚 RAG-powered document retrieval from internal HR & IT knowledge bases

• 🧠 Chat memory for multi-turn conversations

• 💬 Natural language responses tailored to employee queries

• 🗄️ Vector store integration for accurate data fetching

• 🐘 PostgreSQL-based setup for easy production deployment

Use Cases:

• Answer HR policy questions

• Assist with IT troubleshooting

• Handle repetitive internal queries

• Reduce support response times

• Enable voice-based helpdesk experiences

Tools Used:

• OpenAI

• ElevenLabs

• Whisper

• n8n

• PostgreSQL

• Vector Store (e.g., Supabase or Pinecone)

Benefits:
✅ Faster support for HR & IT
✅ Better employee experience
✅ Lower support team workload
✅ Consistent and up-to-date answers
✅ Scalable internal automation

Potential Upgrades:

• Add live chat fallback with human agents

• Log responses to Notion or internal dashboards

• Use multilingual transcription and response capabilities

• Connect to Slack or Teams for broader access

Estimated Setup Time:
⏱️ ~2–3 hours